About Iron MountainIron Mountain (NYSE:IRM) is the industry leader in information protection and storage services. Forbes magazine has recognized Iron Mountain as one of the "Top 400 Best Big Companies" and FORTUNE Magazine has consistently ranked the Company as one of “America's Most Admired Companies”. In early 2009, Iron Mountain was added to the prestigious Standard & Poor 500 Index.For more information, please visit www.ironmountain.comIf you embrace challenges, work well in a team setting, and are driven to grow and excel in your career, we would like to hear from you.Job Summary:We are looking for an IT Field Engineer for on-site installation, maintenance, and support of computer systems and networks. He/She should be able to troubleshoot hardware and software issues, perform upgrades, and ensure proper functioning of IT infrastructure & IT Networking equipment such as Firewalls, Router, Switches & cabling. Additionally, should be able to work with remote site end-users and collaborate with remote support teams for complex problem resolution. Strong technical skills, excellent communication, and problem-solving abilities are crucial in this role.Roles & Responsibilities:On-site Support: - Provide on-site assistance for the installation, configuration, and maintenance of computer systems, servers, and network devices.Hardware and Software Troubleshooting: - Diagnose and resolve hardware and software issues promptly, ensuring minimal downtime for users.Network Setup & Maintenance: - Should be able to work closely with Network Engineers & to follow Network Diagrams to be able to setup Networks at remote sites. Should be all to physically RACK Servers, Nutanix, NW devices such as Firewalls, Routers, Switches, Patch Panels & related to get the Network stood up at remote sites. Strong knowledge of local area networks (LANs), SD WANs and wide area networks (WANs), ensuring connectivity and optimal performance is a must.Upgrades and Installations: - Execute hardware and software upgrades, installations, and migrations as needed, following best practices and minimizing disruptions.User Support: - Provide technical support to end-users, addressing their IT-related queries, and offering training on new systems or software.Security Compliance: - Implement and enforce security policies, ensuring that systems and networks adhere to industry standards and compliance requirements.Documentation: - Maintain accurate and up-to-date documentation of hardware configurations, software licenses, and network layouts.Remote Collaboration: - Collaborate with remote support teams such as Networking, System Admins, Backup Teams & Facility Admin to resolve complex technical issues and participate in regular communication to share insights and updates.Vendor Liaison: - Coordinate with hardware and software vendors to facilitate repairs, replacements, or updates, ensuring seamless integration with existing systems. Specifically with Internet Service Providers & related vendors, to ensure the Network is always up at remote locations.IT Asset Management: - Manage and track IT assets, including inventory management, ensuring proper disposal of obsolete equipment and adherence to asset management policies.Emergency Response: - Respond promptly to emergency situations, such as system outages or security breaches, and implement corrective actions to restore services.Requirements and skills:3-4 years of relevant experience as an IT Field Service Engineer.Knowledge of network security practices and anti-virus programsExcellent written & oral communication in English & local languages, with professional articulation skills required for interacting with customers.Excellent problem-solving and multitasking skillsCustomer-oriented attitudeExperience in handling basic auditsKnowledge of IP network, DNS, DHCP, WAN, LAN and experience with troubleshooting all aspects of wired and wireless configuration.Having experience with Google workspace, Cisco Switching & Routing and OKTA will be an advantage.Certification in such as CCNA would be a plusBachelor's degree in computer science, information technology or a related field etwork stood up at remote sites. Strong knowledge of local area networks (LANs), SD WANs and wide area networks (WANs), ensuring connectivity and optimal performance is a must.Upgrades and Installations: - Execute hardware and software upgrades, installations, and migrations as needed, following best practices and minimizing disruptions.User Support: - Provide technical support to end-users, addressing their IT-related queries, and offering training on new systems or software.Security Compliance: - Implement and enforce security policies, ensuring that systems and networks adhere to industry standards and compliance requirements.Documentation: - Maintain accurate and up-to-date documentation of hardware configurations, software licenses, and network layouts.Remote Collaboration: - Collaborate with remote support teams such as Networking, System Admins, Backup Teams & Facility Admin to resolve complex technical issues and participate in regular communication to share insights and updates.Vendor Liaison: - Coordinate with hardware and software vendors to facilitate repairs, replacements, or updates, ensuring seamless integration with existing systems. Specifically with Internet Service Providers & related vendors, to ensure the Network is always up at remote locations.IT Asset Management: - Manage and track IT assets, including inventory management, ensuring proper disposal of obsolete equipment and adherence to asset management policies.Emergency Response: - Respond promptly to emergency situations, such as system outages or security breaches, and implement corrective actions to restore services.Requirements and skills:3-4 years of relevant experience as an IT Field Service Engineer.Knowledge of network security practices and anti-virus programsExcellent written & oral communication in English & local languages, with professional articulation skills required for interacting with customers.Excellent problem-solving and multitasking skillsCustomer-oriented attitudeExperience in handling basic auditsKnowledge of IP network, DNS, DHCP, WAN, LAN and experience with troubleshooting all aspects of wired and wireless configuration.Having experience with Google workspace, Cisco Switching & Routing and OKTA will be an advantage.Certification in such as CCNA would be a plusBachelor's degree in computer science, information technology or a related fieldAbout Iron Mountain (https://www.ironmountain.com/hk/zh/about-us/history)At Iron Mountain, we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers.Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.
