About KlookWe are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?What you'll doBe the subject matter expert of Klook CRM stack comprising third party marketing automation & segmentation tools and multiple in-house solutionsSupport the team in designing and implementing lifecycle campaigns to grow and nurture customersMonitor, analyse and optimise CRM performance, By working with analytics, supply and local functions to dig out insights for driving performance uplift globallyDrive A/B testing and workout the experiment framework to improve the channel efficiency together with domestic task forces and E-Commerce operationsSet-up regular dashboards and reporting to visualise channel performance and to identify potential issuesExplore new channel to improve customer engagement levelWhat you'll needMinimum of 2 years' relevant experience in Marketing, preferably Loyalty MarketingHands-on experience in marketing cloud / marketing automation tools, including but not limited to Salesforce Marketing Cloud, Adobe Campaign, Braze, Iterable or MoEngageBe curious with data, able to understand customer journeys and take respective actions to optimise overall experience/performance. Understanding of Google Analytics and SQL is an advantageLogical and analytical mindset to implement workflow, data rules and audience logicBasic understanding of HTML and CSS is a plusA highly motivated, dynamic and innovative team player with excellent interpersonal, communications, organisational and problem-solving skillsFluency in both written and spoken English, Chinese is a plusKlook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We're dedicated to creating a welcoming and supportive culture where everyone belongs.Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.An Agency must obtain advance written approval from Klook's Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.
