Business Analyst

Automated Systems (HK) Ltd

Sha Tin District, Hong Kong
Permanent
Full-time

22 days ago

Automated Systems (H.K.) Limited (ASL) has a distinguished and proud reputation of more than 40 years of successful business in Hong Kong and surrounding regions with our customers, partners and vendors.We have subsidiaries and associates in a number of locations, including Hong Kong, mainland China, Taiwan, Macau, Thailand, Singapore, Malaysia, Europe and the United States.Since our founding in 1973 and our subsequent public listing on the Stock Exchange of Hong Kong Limited in 1997 under the name of Automated Systems Holdings Limited (“The ASL Group”) (HKEx stock code: 771), we are well recognized as a leading global IT solutions and services provider for organizations of all sizes and across all industries.The ASL Group’s ultimate controlling shareholder is Beijing Teamsun Technology Co. Ltd. (“Teamsun”) whose shares are listed on the Shanghai Stock Exchange (Stock Code: 600410). The Group is a member of the Teamsun Group which recorded turnover with over RMB 5.0 billion and has over 5,000 employees.With over 2,000 regional employees and an extensive network of leading global partners with whom we have invested heavily over many years, we are able to offer customers a wide range of innovative solutions and services tailored to their specific business needs.For details, please visit to our company web site at http://www.asl.com.hk/Job Responsibilities:

Conduct requirement research for the privatization and cloud deployment implementation of a large-scale customer service center for a telecom operator.
Compile requirement documents based on client business department demands, documenting project scope, requirements, and related information.
Decompose requirements based on the Statement of Work (SOW) defined in the contract. Submit requirement confirmation documents to end-users and provide approved requirement research reports to project management, system implementation, development, and integration teams.
Regularly participate in project implementation meetings, reviewing customer requirements and project progress. Track and manage any deviations or issues related to requirements and project implementation.

Job Requirements:

Bachelor's degree or above in computer science or related field.
Minimum of 5 years of experience in operations or project management of customer service center systems in the telecom or financial industry.
Proficient in customer service center operation management requirements, familiar with the customer service center systems, including communication platforms, CRM, intelligent applications, and peripheral systems.
Fluent in Cantonese with excellent communication, coordination, and team leadership skills.
The position is based in Hong Kong.

We offer 5-day week, excellent career opportunities, remuneration and benefits to the right candidates. If you have the desire for an exciting and rewarding career, please send us your resume, stating your notice period, present and expected salary to Human Resources Department by clicking "Apply Now".To learn us more, please visit our website: www.asl.com.hkWe are an equal opportunity employer. All applications will be treated in strict confidence. We regret that only shortlisted candidates will be notified. All personal data will be destroyed within six months after the selection process.

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