Customer Relations Officer, Employee Benefits

Manulife

Hong Kong
Permanent
Full-time

13 days ago

We are committed to creating a workplace that offers unlimited opportunities for employees to realize their career goals. Whether it’s working abroad, exploring a new career direction or simply progressing in their chosen field, we help our employees reach their full potential.We’re here to make your job hunt easy. Get our newest jobs sent straight to your inbox! Click on the cloud in the top right corner of the page and sign up for job alerts.我們是一家業界領先的金融服務供應商，致力於幫助全球客戶及同事實現「輕鬆智選，精彩人生」。從環境計劃到社群投資，我們所有的業務活動都以價值觀為本。只有助力員工實現成長，組織才會取得矚目成就，因為只有當員工身心健康、受到尊重、獲得鍛煉與考驗時，員工和組織才能相互成就、實現共贏。立即瞭解您如何攜手製勝團隊發展您的職涯、發揮影響力並推動真正的變革。Working Arrangement
混合式職位描述
The OpportunityThe customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering (Senior) Customer Relations Officer, Employee Benefits with the resources to solve critical problems for the future of our business, which is why we need you.What motivates you?

You obsess about customers, listen, engage and act for their benefit
You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
You thrive in teams, and enjoy getting things done together
You take ownership and build solutions, focusing on what matters
You do what is right, work with integrity and speak up
You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with:

Degree / diploma holder;
IA license, MPF license, LOMA qualifications would be an advantage;
People oriented with tactful customer service skills and good problem-solving abilities;
Self-motive, well organized and attentive to details. Mature and able to work independently;
Good interpersonal, communication and organizational skills to work with counter partners;
Strong PC skills in MS office, including Word, Excel and PowerPoint;
Proficient in both English and Chinese, both spoken and written. Proficient in Mandarin would be an advantage

On the job you will:

Take ownership to provide “Best-in-Class” services to cultivate relationship with existing customers for business retention;
To provide “One-stop Solutions” by seize business opportunities with existing customers to build and strengthen our portfolio and enhance market position;
To build business relationship with customers and business partners on an on-going basis, including client visit and follow-ups;
Follow through enquiries and responds to customers and business partners in an efficient and professional manner;
Manage the team resources to handle and complete the assigned functions within TAT;
Resolve customer enquiries with possible solutions.
As the eMPF platform is approaching, Customer relations will play an important consultant role to help our corporate clients transform their MPF management successfully and seamlessly.

Our commitment to you

Our mission; to be a part of making Decisions Easier and Lives Better
A leadership team dedicated to your growth and success
A bold ambition and set of goals to be a leader in driving transformation in our industry
Our best. Every day.

Learn more about opportunities with us at www.manulife.com/en/careers/why-join-us.html關於宏利和恒康宏利金融公司是一家業界領先的國際金融服務集團，致力於幫助人們實現「輕鬆智選，精彩人生」。我們的全球總部位於加拿大多倫多；在亞洲、加拿大和歐洲以「宏利」之名營運，在美國主要以「恒康」之名營運。我們為個人、團體和機構提供財務諮詢、保險以及財富和資產管理解決方案。截至 2022 年底，我們擁有超過 40,000 名員工、超過 11.6 萬名代理人，及數以千計的經銷夥伴，為超過 3400 多萬名客戶提供服務。截至 2022 年底，我們管理的資產規模達 1.3 兆加元（1.0 兆美元），其中投資資產總額為 0.4 兆加元（0.3 兆美元），獨立基金淨資產為 0.3 兆加元（0.3 兆美元）。我們在多倫多、紐約和菲律賓的證券交易所以「MFC」名稱進行交易，在香港證券代碼為「945」。宏利為重視就業機會平等之雇主在宏利／恒康，我們擁抱多元。我們致力吸引、發展並留住多元化的員工隊伍，正如我們所服務的客戶一樣多元化，並打造包容的工作環境，在充分發揮文化優勢的同時尊重個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、国籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利政策儲存及使用。應徵過程中如需協助，請聯絡[email redacted, apply via Company website]

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