Process Management Specialist

• Take part in the entire IT service management lifecycle on designing new and continuously review and improve existing end-to-end workflow and procedures
• Translate business requirements into technical solutions by defining project plan, designing service implementation workflow/process and testing scenario, and conducting UAT
• Initiate practical suggestions and ideas, such as automation, streamlining, centralization and outsourcing, to facilitate the daily operations to achieve high efficiency, low cost and adequate risk control
• Closely co-ordinate and co-operate with other departments for review and implementation of new workflow, procedures and systems
• Responsible for product integration with internal IT systems including but not limited to CRM, price management system, billing system and customer portals
• Responsible for writing service related technical documents
• Provide technical support to internal parties related to the IT services

• Degree in Operation Management, Business Administration, Information Systems, IT or related discipline
• Minimum 3 years relevant experience, preferably in telecommunication service industry and with IT knowledge and background
• Practical experience in process and procedure management
• Mature, strong interpersonal and communication skills
• Holder of any project management or process improvement certification such as PMP, Prince2 or Six Sigma is a plus
• Holder of ITIL foundation or above is preferred
• Good command of spoken and written English, Cantonese and Mandarin
• Self-motivated, passion in learning new technologies, able to work independently and willing to take up challenges
• Candidate with [more/less] experience will be considered as [Senior/Assistant] Specialist, Technology

Classy Wheeler