Retail Manager

• Retail Management Expertise: Possesses a comprehensive understanding of all facets of retail operations, including store management best practices to enhance the customer journey, and a focus on consistently delivering a positive and memorable customer experience.

• Sales Growth & Strategy: Demonstrates a proven ability to drive significant sales growth through the implementation of effective sales strategies, consistently achieving targets, and exceeding expectations. Skills include sales forecasting, performance analysis, and incentive program design.

• Strategic Retail Acumen: Exhibits the ability to contribute to the development and execution of overarching retail strategies, with a focus on maximizing market share, strengthening overall brand presence, and identifying opportunities for expansion and growth within the retail landscape.

• Inventory Optimization: Possesses expertise in meticulously managing stock levels to minimize waste and maximize sales, optimizing inventory turnover rates through data-driven insights, and ensuring efficient and timely stock replenishment processes to meet customer demand effectively.

• Market Trend Analysis: Demonstrates the ability to proactively analyze emerging market trends, identify potential opportunities for business growth, and adapt retail strategies to maintain a competitive edge and capitalize on evolving consumer preferences and market dynamics.

• Team Leadership & Development: Extensive experience in leading, motivating, and developing high-performing retail teams through effective communication, delegation, and performance management. Dedicated to coaching, mentoring, and training frontline employees to enhance their skills, foster a positive work environment, and promote career advancement.

• Financial Oversight: Possesses a strong understanding of key retail financial metrics, including sales performance indicators, profitability analysis, and effective expense management techniques. Able to interpret financial reports, identify areas for improvement, and make informed decisions to drive financial success.

• Adaptability & Networking: Exhibits a high degree of comfort with change, quickly adapting to new situations, technologies, and market conditions. Skilled at building and maintaining strong relationships with key stakeholders, including customers, suppliers, and industry partners, to foster collaboration and drive business growth. A commitment to exceptional customer service and building long-term customer loyalty is paramount.

• Experience: A university qualification in Business or a related field with more than 5+ years of relevant retail experience in the beauty industry, luxury products, or higher segment consumer goods is preferred. Candidates with less experience will be considered as Assistant Retail Manager.

• Sales Target Achievement: Consistently meets or exceeds assigned sales targets for both individual stores and the overall retail portfolio. Demonstrates a proactive approach to driving sales, identifying opportunities for growth, and implementing strategies to maximize revenue. A successful incumbent not only achieves targets but also understands the "why" behind the numbers and proactively addresses challenges.
• Sales Growth: Achieves positive same-store sales growth. Demonstrates the ability to drive organic growth through effective merchandising, enhanced customer service, and innovative marketing initiatives. A successful incumbent consistently finds ways to improve performance at existing stores.
• Customer Satisfaction Score: Maintains a high customer satisfaction score, reflecting positive customer experiences and strong brand loyalty. Actively solicits and responds to customer feedback, implements improvements to enhance the shopping experience, and ensures that all store staff are committed to providing exceptional service. A customer-centric incumbent fosters a culture of customer delight.
• Inventory Turnover Rate: Optimizes inventory levels to ensure efficient stock management and minimize stockouts or overstock situations. Demonstrates a thorough understanding of demand forecasting, effectively manages stock replenishment, and proactively identifies slow-moving or obsolete inventory. A successful incumbent balances inventory efficiency with customer availability.
• Employee Retention Rate: Maintains a high employee retention rate, demonstrating the ability to create a positive and supportive work environment that attracts and retains top talent. Fosters a culture of teamwork, provides opportunities for professional development, and recognizes and rewards outstanding performance. A people-focused incumbent understands that a motivating and engaged team is essential for success.

Guerlain