SCCM Configuration Management Engineer (Global Law Firm) - IC

• Reporting to: System Centre Manager, Head of Group IT Asia
• The firm utilizes a mature SCCM (Current Branch) infrastructure to support, manage and maintain both its server and desktop environments. This encompasses all aspects of management including Operating System builds, Operating System patching, application deployment, application patching, windows defender and other configuration management tasks such as baselines and reporting.
• They invests heavily in its security posture, with a shift in recent years to a more managed environment utilizing technologies such as application whitelisting and group policy, there is a requirement to expand the team in order to provide sufficient support to the business.
• Training will be on going based on individual and the firm’s needs and changes to any relevant local laws ensuring compliance at all times.

• Work as part of the Core Systems Team and provide support to the business, managing the incident and tasks queues as appropriate, there will also be a requirement to be involved in projects, enhancements and initiatives undertaken in order to improve the overall end user experience.
• Utilizing a follow the sun model, they will provide all regions with an escalation point for issues and queries relating to technologies.
• Manage the incident and task queue, ensuring tickets are picked up and actioned in accordance with SLA's and KPI's;
• Troubleshoot issues and assist local support and other infrastructure teams relating to the desktop and server estate;
• Package and deploy applications, and assist with the management of the application deployment process;
• Provide support for operating systems deployments (OSD) and troubleshoot any issues that occur;
• Assist with the patching process, ensuring all systems are patched in accordance with requirements and monitor deployment success;
• Write and maintain knowledge base articles on both underlying infrastructure and processes, and end user fixes for the helpdesk;
• Ensure documentation is complete and maintained.

• Possess a solid understanding of Microsoft SCCM.
• Application packaging experience.
• Experience using operating system deployment (OSD).
• Proven experience working in a support environment dealing with incidents and escalations.
• Excellent communication skills.
• Additional Skills and Experience
• Experience with application whitelisting tools.
• Good knowledge of group policy

Classy Wheeler