Infrastructure Operations Head - Leading Financial Institution

Pinpoint Asia

  • Hong Kong
  • Permanent
  • Full-time
  • 16 days ago
Our client is a leading financial institution, the Infrastructure Operations Head will play a critical role in overseeing and managing all aspects of the infrastructure operations. This role requires a strategic technical leader with a comprehensive understanding of infrastructure operations, along with a dedication to delivering critical service and support.Key Responsibilities:
  • Lead and oversee a team responsible for the day-to-day operation and management of the firm's infrastructure, including but not limited to networks, servers, storage, data centers, and cloud platforms.
  • Develop and implement strategies to optimize infrastructure performance, reliability, and scalability to support the organization's business goals.
  • Collaborate with other IT leaders to ensure alignment between infrastructure operations and broader technology initiatives.
  • Drive continuous improvement initiatives to enhance operational efficiency, reduce downtime, and improve overall service levels.
  • Establish and maintain operational policies, procedures, and standards to ensure adherence to industry best practices and regulatory requirements.
  • Monitor infrastructure performance metrics and proactively identify areas for improvement or risk mitigation.
  • Provide leadership and guidance to the infrastructure operations team, fostering a culture of collaboration, accountability, and excellence.
  • Oversee vendor management activities, ensuring that external service providers meet service level agreements and deliver value to the organization.
  • Act as a primary point of contact for infrastructure-related incidents, escalations, and outages, driving timely resolution and communicating effectively with stakeholders.
  • Stay current on emerging technologies and trends in infrastructure operations, identifying opportunities for innovation and improvement.
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field; Master's degree preferred.
  • Minimum of 10 years of experience in infrastructure operations, with at least 5 years in a leadership role within a large financial institution, banking or a similarly complex organization.
  • Strong technical expertise in areas such as network infrastructure, cloud technologies, cybersecurity, and data center operations.
  • Proven track record of successfully leading teams and delivering high-quality infrastructure services within a global, multi-site environment.
  • Excellent communication, interpersonal, and stakeholder management skills.
  • Relevant certifications (e.g., ITIL, CISSP, CCNA) are advantageous.
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