Client Services Executive

• Provide account servicing, addressing client inquiries, issues, and concerns promptly.
• Manage contract renewals, ensuring timely and accurate completion.
• Build and maintain strong client relationships to enhance satisfaction and loyalty.
• Identify opportunities for account growth and upselling, working closely with the Client Service Lead.
• Track and report on account activities, renewal status, and client feedback.
• Collaborate with internal teams, such as Customer Support and Finance, to ensure a seamless client experience.
• Maintain accurate records of sales activities, forecasts, and pipeline management in the CRM system.

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in inside sales, account management, or customer service, preferably in the IT industry.
• Strong communication and interpersonal skills with the ability to build lasting client relationships.
• Results-driven with a proactive approach to achieving sales targets and client satisfaction.
• Excellent organizational and time management skills, able to handle multiple tasks efficiently.
• Familiarity with CRM software and sales analytics tools.

Classy Wheeler