Associate Director , Process & Change Delivery

Standard Chartered

  • Central, Hong Kong
  • Permanent
  • Full-time
  • 21 days ago
JOB SUMMARYAs part of the Process & Change Delivery Team, you will support the Team Head in managing designated business process, leading relevant change initiatives within the Private Banking sector.Your primary focus will be on the governance of change initiatives, which includes;
  • Preparation and facilitating Change Delivery Forum meetings, ensuring effective communication of change initiatives to the broader population,
  • Maintaining a comprehensive documentation framework & user portal to support the change management process.
  • As this role covers both HK and Singapore, it is vital that one of the main focuses is to proactively align the business processes, to ensure consistency and enhance efficiency across the two locations.
ResponsibilitiesMain duties will also include:
  • Serving as the secretary for the HK/SG Change Delivery Meeting, responsible for the preparation of meeting agendas, documenting meeting minutes and facilitating a productive discussion during the forums
  • You will proactively drive the Change Communication Framework by collaborating with Project Leads to develop internal broadcasts and facilitate the Change Communication Forum
  • You will work closely with relevant parties, bridging the communication gaps amongst the function, by understanding what are the challenges on the ground and where are the areas of opportunities the Change team can focus on.
  • Keep abreast of developments within Group and also Local Process Owners, to ensure all relevant topics are covered in Change delivery meetings.
  • Facilitation to ensure projects and changes are implemented practically to the ground.
  • User Portal & Documentation Framework: Establish and uphold a robust documentation framework to support all change initiatives, ensuring consistency and accessibility.
QualificationThe successful candidate will be client and outcome-focused with a practical orientation to developing and maintaining an innovative mindset, and have a style that fosters teamwork and collaboration with all types of stakeholders and partners. Candidates should have excellent written and oral communication skills, strong interpersonal skills, great attention to detail, as well as a passion for improving experiences.
  • Degree qualified, minimum 5 years of banking experience
  • Experience in supporting change communication is preferred
  • Understanding of private banking service offering and operational process
  • Great attention to details and numbers with excellent knowledge in Excel
  • Excellent interpersonal skills to liaise with all levels and ability to articulate complex matters
  • Self-motivated, mature, patient and able to work under pressure
  • Excellent written and verbal communication skills in English and Chinese
About Standard CharteredWe're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.Together we:
  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offerIn line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  • Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible working options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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Standard Chartered