Production Support Engineer
IO TECH SOLUTIONS LIMITED
- Hong Kong
- Permanent
- Full-time
- Monitor and maintain the stability and performance of our production systems running on Linux.
- Troubleshoot and resolve technical issues in a timely manner to minimize downtime.
- Collaborate with the development team to deploy new features and updates to the production environment.
- Implement and maintain monitoring tools to proactively identify and address potential issues.
- Document processes and procedures to ensure efficient system maintenance and support.
- Participate in on-call rotations to provide support outside of regular business hours as needed.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience working with Linux systems in a production environment.
- Strong troubleshooting and problem-solving skills.
- Knowledge of scripting languages such as Bash, Python, or Perl.
- Familiarity with monitoring tools like Nagios, Zabbix, or Prometheus.
- Excellent communication and teamwork skills.
- Ability to work well under pressure and prioritize tasks effectively.