IT Support Engineer [12-Month Renewable Contract]

ConnectedGroup

  • Hong Kong
  • Permanent
  • Full-time
  • 1 day ago
Our Client is a well-known global financial organisation and has a sizeable IT team in Hong Kong. They are currently looking for a Helpdesk Support to join their service delivery team. The selected candidate will be responsible for providing technical support and assistance to end users, ensuring seamless operation of IT systems, applications, and devices. The role initially offers a 12-month contract with the possibility of renewal. Training and career progression within the company will be provided.Key Contributions:
  • Provide level 1-2 technical support to end users, resolving issues related to hardware, software, and network connectivity in a timely manner.
  • Diagnose and resolve end-user IT issues, including operating system errors (Windows, macOS), application malfunctions, and connectivity problems, using ticketing systems (e.g., ServiceNow, Jira Service Desk).
  • Develop and deliver basic training sessions or one-on-one support to enhance end users’ digital literacy and proficiency with organizational tools and applications.
  • Monitor end-user systems and applications for performance issues, reporting potential problems to IT leadership for proactive resolution.
  • Gather end-user feedback on IT systems and services, collaborating with IT teams to recommend enhancements and improve user satisfaction.
Core Expectations:
  • Degree Tertiary or above qualification in IT, Sciences or a related field
  • Minimum 4 years of technical support experience
  • Familiar with Microsoft products
Benefits:
  • Medical insurance
  • Contract end bonus
  • Annual leave entitlement
How to Apply:Interested parties, please contact and send your CV (in WORD Format) to Cass Tse on

ConnectedGroup