Corporate Customer Service Executive (Part-Time)
- Hong Kong
- Permanent
- Part-time
- Provide professional and empathetic customer service to all corporate clients. Effectively and efficiently interact with customers via phone and email
- Provide quotations for corporate clients and arrange food delivery to their workplace
- Coordinate with our account management team, delivery team, and restaurant vendors to problem solve and provide optimal solutions to any issues that arise during a Corporate client's delivery experience
- Communicate customer issues and feedback to appropriate departments to ensure that we are improving our service
- Review the existing support operations flow and design innovative new processes in order to increase efficiency and continue business growth
- Operate in a highly autonomous environment which empowers you to make decisions
- Contribute to high impact projects
- Strategically think about operational improvements and efficiencies
- Able to work for 2-3 days per week (min. 16 hours)
- Open to undergraduate student
- Good to have work experience related to customer service, account management or process improvement etc.
- Passionate and enthusiastic attitude with professional customer service manner
- Self-motivated to go the extra mile and think out of the box to solve problems
- Ability to multi-task in an organized manner in a fast-paced working environment
- Fluency in both English and Chinese, including word processing
- Track record of building processes, tools, and teams that deliver amazing customer support
- Strong organizational skills, work ethic/grit, and attention to detail
- Excels in a fast-paced environment and isn't afraid to roll-up their sleeves when needed
- An international team that you will learn and be inspired from
- A fast-paced environment to hone your entrepreneurial and professional skills
- A great collaborative working atmosphere with regular company and team events
- Responsibility from day one in a fast growing and global company