Retail Operations Executive - Beauty & Skincare

• Prepare weekly and monthly sell-in/sell-out reports.
• Consolidate inventory data, market insights, competitor activities, and business trends.
• Maintain and update the database of distribution partners.

• Manage and distribute product assortment and pricing lists.
• Oversee product and sample registration processes.
• Coordinate with Customer Service on order and shipment schedules to ensure timely delivery of novelties and marketing samples.
• Maintain POS systems, including creation and testing of promotional codes.
• Calculate sales margins, staff commissions, incentives, and promotional rebates.
• Forecast and allocate testers, samples, and POS materials.
• Conduct regular store visits to ensure compliance with operational SOPs and merchandising standards.
• Liaise with contractors for store maintenance and facility issues.

• Develop proposals and coordinate execution of in-store animations and events.
• Launch and monitor CRM programs, evaluating effectiveness.
• Collaborate with HQ and vendors to prepare visual assets and promotional materials for both in-store and digital use.

• Validate vendor invoices and coordinate payment schedules with Finance.
• Manage delivery of product incentives, PR samples, and free goods.
• Track and report sales and marketing expenses against budget.

• Higher Diploma or Degree in Business, Marketing, Communications, or related field.
• Minimum 3 years of experience in retail operations or key account management within the beauty industry.
• Strong communication skills in Cantonese and English; Mandarin is a plus.
• Advanced proficiency in PowerPoint and Excel (including VLOOKUP and Pivot Tables).
• Highly organized, proactive, and collaborative team player.
• Proficient in Microsoft Office Suite.
• Willingness to travel and work flexible hours, including weekends and public holidays, for store events.

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