Assistant Training Manager (for Beauty Brands)
LG H&H HK Limited
- Causeway Bay, Hong Kong
- Permanent
- Full-time
- Be a strategic partner with Sales team to formulate, develop and execute on the job training plan to address specific business objectives and drive sales performance
- Deliver comprehensive training programs / sessions for retail staff that encompass sales techniques, product knowledge, customer service, and store operations both in classrooms or digital platforms
- Monitor and assess the effectiveness and success of training programmes
- Stay updated with the latest beauty trends, developments and best practices
- Conduct field visits to ensure the training effectiveness
- Provide coaching and mentoring for new joiners
- Partner with internal parties to provide training for new product launch or special promotions/events
- Handle customer enquiries, feedback or complaints in form of incoming call, outbound call and e-mail in a professional manner
- Identify the training needs/ gaps and deliver training related to customer feedback/comments
- Perform other and hoc duties as assigned by superior
- Degree holder in Human Resources Management, Training and Development or related disciplines
- Minimum 5 years of solid experience in retail training and development, preferably from beauty industry
- Experience in skincare training will be an advantage
- Strong analytical and planning skills to understand business needs and turn into programs for execution with effective follow up
- Good communication, interpersonal and coaching skills
- Self-motivated, well organized with problem-solving capabilities
- Good command of written and spoken English, Cantonese and Mandarin
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