Cartier - Assistant Boutique Manager

Cartier

  • Hong Kong
  • Permanent
  • Full-time
  • 15 days ago
Reporting to Boutique ManagerJob missionAs an Ambassador of the Maison, he/she is responsible of the development and optimization of the team performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client service.Main Accountabilities
  • Team Management & People Development
  • Designs the optimum organization, recruits the right profiles and ensures proactively talent pipe¬line in his/her boutique. Drives performance and compensation management, ensures people de¬velopment (career committees, mid-year discus¬sions, training & development plans), motivates and reinforces engagement
  • Communicates, federates and motivates the boutique team around the strategy and vision of the Maison and their collective and individual implication
  • Supervises on a day-to-day basis the Care Service team
  • Boutique Performance & Sales Achievement
  • Makes a diagnosis based on a solid performance analysis, review of competencies and environ¬ment and defines dynamic annual action plans to achieve Maison, boutique and category sales targets
  • Guarantees the implementation and regular mo¬nitoring of the action plans and amends modifi-cations if necessary
  • Optimizes boutique performance and profitability
  • Monitors boutique KPIs
  • Boutique Operations & Administration
  • Is responsible for the respect of all group, Maison and boutique policies, procedures and guidelines
  • Supervises the boutique back office and admi¬nistration
  • Oversees the boutique maintenance
  • Client Relationship & Portfolio Development
  • Is the warrant of a unique and highly professional client service within the boutique
  • Leads the implementation and monitoring of the ROI for client relationship programs and actions
  • Acts as an Ambassador of the Maison and builds direct contact with VIPs
Key Skills
  • Management and leadership skills
  • Business acumen
  • Strategic thinking
  • Client intelligence
  • Excellent representation skills
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