System Support Officer

• Provide end-users technical support and maintain IT operations

• Perform support & administration on servers, security applicances, networking devices, firewall and video conference solutions

• Implement and enforce security policies, procedures, processes, guidelines and related corporate standards establishment

• Responding to and resolving system-related incidents and service requests in a timely manner

• Assisting with system installations, configurations, troubleshooting and maintenance tasks

• Document and maintain accurate records of system configurations, procedures, troubleshooting guides and inventory control

• Diploma or Degree holder in IT or related disciplines

• At least 2 years of relevant working experience in system infrastructure and security support

• Knowledge of infrastructural installation, intrusion detection systems and data backup

• Proficiency in end users support and troubleshooting skill

• Familiar with Microsoft Windows Server, Novell OES and Linux is an advantage

• Shift duty is required including Saturday, Sunday and Public Holiday, shift allowance will be provided

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