Manager/Senior Manager, Client Relationship Management

Manulife

  • Hong Kong
  • Permanent
  • Full-time
  • 16 days ago
Position Responsibilities:
  • Interact with existing clients to strengthen relationships by understanding their investment needs and servicing them accordingly.
  • Work closely with Asia ex Japan Institutional Sales team and ensure timely responses and solutions are provided to clients’ queries.
  • Coordinate with various internal stakeholders within the Public and Private Markets groups to facilitate discussions and coordinate product launch and other related marketing and servicing activities.
  • Assist with the onboarding process of new clients, including legal & KYC documentation, account opening and due diligence process. Engaging with legal & compliance partners and other internal / external stakeholders to ensure smooth onboarding.
  • Support marketing efforts, including review of RFPs, modifying or translation of marketing materials and due diligence materials for clients
  • Assist in client events / roadshows and any other client servicing or marketing activities to strengthen client relationships and promote our Manulife’s products/ investment capabilities
  • Build expertise by monitoring the markets and regulatory environment to proactively identify trends; anticipate and communicate opportunities and risks to internal stakeholders
Required Qualifications:
  • At least 5-8 years of overall experience in areas of client servicing and relationship management (Experience with a focus on servicing private market clients would be an advantage)
  • Experience in client facing activities, such as cross-selling and regular contact with clients in order to understand their investment needs
  • Good understanding of Asian (in particular Korean) institutional clients’ requirements
  • Good organizational skills; demonstrated history of being results-oriented, ability to multitask and prioritize, keen attention to detail
  • Ability to work collaboratively with internal departments across global offices.
  • Good knowledge of public market as well as private markets asset classes (includes but not limited to private equity and credit, infrastructure, real estate equity and debt, timberland and farmland).
  • Experience in handling clients onboarding (Experience in handling private market client onboarding and have the ability to navigate and interpret private funds documentation would be an advantage)
  • Strong teamwork and interpersonal skills; willingness to engage with multiple stakeholders.
  • Fluent in English and Korean. Strong written communication skills in English and Korean. Ability to write clearly and concisely in client communications and explain complex concepts to clients
  • University degree with CFA designation is an asset.
  • Ability to work with minimal supervision
  • Candidates with more experience especially in private markets would be considered for an Associate Director position.
When you join our team:
  • We’ll empower you to learn and grow the career you want.
  • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Working Arrangement Hybrid

Manulife