Account Investigation Manager
Standard Chartered
- Kwun Tong, Hong Kong
- Permanent
- Full-time
- To provide operational support to different stakeholders
- To ensure the team clear deliver the outcome within agreed SLA and in high quality
- To monitor both onshore and offshore team performance through MI reports
- To handle internal and external customer inquiries/ complaints confidently and reliably
- To support cross team functions and upskill
- To assist in preparing and consolidating the monthly report to Management
- To ensure the team following internal DOI “Departmental Operation Instruction” and Procedure manual from Product Team to handle day-to-day application procedure
- To check the control effectiveness through regular review and identify process gap through quality check and regular monitor.
- To recommend improvements in the processes to ensure constant improvement in effectiveness & productivity
- Escalate any risk findings to the LM for taking necessary investigation / remediation on timely basis
- Support LM to create a positive working environment to encourage commitment / contribution of team members. Through the provision of career development, training and on-going two-way communication / management support.
- To comply with all applicable money laundering prevention procedures and, in particular. Report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager
- To ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead to achieve the outcomes set out in the Bank’s Conduct Principles
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- FCC, Compliance, Legal & FCSO
- Embed Here for good and Group’s brand and values, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
- Degree holder or equivalent
- Experience in Operation process with good knowledge in end to end process reengineering
- Experience in Banking, Risk, Control, Analytics function is an advantage
- Strong analytical skills and good judgement and ability to work under pressure
- A team-player with good communication and interpersonal skills
- Good stakeholder management aby establishing good working relationships with people at all levels and to work well in a team
- Process Improvement
- Process Management
- Regulatory Environment - Financial Services
- Operational Risk
- Fraud Detection and Prevention
- Retail banking services
- Regulatory Framework and Requirements (SIF)
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
- Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
- Flexible working options based around home and office locations, with flexible working patterns
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
- Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.