Guest Service Supervisor

Hopewell Hotel (Wanchai) Management Limited

Wan Chai, Hong Kong
Permanent
Full-time

2 days ago

About Hopewell HotelSurrounded by the enchanting hillside greenery and facing the stunning view of Victoria Harbour, Hopewell Hotel is one of the largest 5-star hotels in Hong Kong.Home to the largest park in Wan Chai, this hotel provides 1,000 guestrooms to fit the needs of all travellers, over 6,500 sq. m. of column-free meetings and convention spaces, various dining and recreational facilities, more than 400 parking spaces with Wan Chai’s largest lifestyle mall, Hopewell Mall.If you are looking for a fun and rewarding career opportunity, we now invite you to join us as one of our team members.Responsibilities:

Assist Guest Service Officer to handle guests’ complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
Assist in greeting and checking-in VIP and Long Stay guests
Attend to all arriving and departing guests at the reception desk by providing services including registration, cashiering and other guest services duties
Carry out preparation work, prior to guest arrival; including assigning rooms and organizing registration material
Preparation and co-ordination of group arrivals/departures
Perform any ad hoc duties as assigned by the superiors

Requirements:

Minimum 5 years of Front Office working experience in an international hotel environment and 1 year in Supervisor Position
Superior guest resolution and problem solving abilities are required
Service-oriented and able to work in a face-paced and dynamic operation
Excellent leadership, communication and interpersonal skills

Benefits:

5 Day Work Week
Birthday Leave
Group Medical Insurance (For Employee and Employee's Children)
Dental Care for Employee
Complimentary Duty Meal
Transportation Allowance
Yearly Discretionary Bonus
Hotel Food & Beverage Discounts
Good Career Progression & Development

Join Our TeamSurrounded by the enchanting hillside greenery and facing the stunning view of Victoria Harbour, Hopewell Hotel is one of the largest 5-star hotels in Hong Kong.Home to the largest park in Wan Chai, this hotel provides 1,000 guestrooms to fit the needs of all travellers, over 6,500 sq. m. of column-free meetings and convention spaces, various dining and recreational facilities, more than 400 parking spaces with Wan Chai’s largest lifestyle mall, Hopewell Mall.If you are looking for a fun and rewarding career opportunity, we now invite you to join us as one of our team members.With a large number of applications received, only shortlisted candidates will be contacted for an interview.Personal data collected will be treated in strict confidence and used for recruitment purposes only.

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