Senior Travel Retail Manager

• Develop and execute the sales and service strategy, defining a 3-year plan and achieving the annual targets and goals
• Ensures consistency across the region in terms of retail strategy, customer service and all topics linked to the Hermès business activity and image in the region.
• Elevate Hermès Travel Retail in all aspects including talents caliber, supporting structure and retail performance to the next level

• Support the Travel Retail Director in defining the Travel Retail vision and strategies and lead the retail and service support teams with guidance to convert the vision into achievable goals.
• Define precise objectives and retail KPIs for the team and monitor progress throughout the year
• Lead the teams' service excellence effort, allowing customers to discover our creations in the best possible environment
• Conduct regular meetings with the Store Managers to unite the whole network around a common vision, encouraging exchanges of best practices and ensuring consistency
• Structure the organization of retail activity and allocate responsibilities
• Collaborate with related departments to ensure the quality of the aesthetic aspects of our retail stores
• Support negotiations with landlords (location, contractual terms), submit and obtain necessary internal approvals (Head Office) and support the construction phases in the respect of the project planning and Capex
• Collaborate with Customer Experience team in animating the store

• Plan and set the annual budget, re-estimate and B+2 for both sales and expenses in collaboration with the Finance team
• Elaborate with each Store Manager, targets of sales turnover, product mix, stock for which an annual commitment is set within the budget framework
• Design and monitor weekly/monthly KPIs, and implement data-driven, efficient and agile commercial strategies to reach these targets
• Define the retail strategy in line with the global Travel Retail strategy, ensuring stock optimization throughout all distribution channels

• Plan and set the OTB, product mix and inventory level for Podium and Preview Buy in collaboration with Merchandising team
• Participate to the Podium buying (including podium and preview in France several times a year, if applicable)

• Build a talented team by recruiting, developing, and retaining high-quality staff helping them to reach their full potential
• Collaborate with HR and Store Managers to anticipate the needs in recruitment, training, mobility, talent management, compensation policy and disciplinary issues
• Maintain synergy, a cohesive and cooperative work environment through team building and motivation
• Execute Annual Staff Sales for Mid pac region with collaboration with the HR team and local retail team
• Establish and maintain positive relationships with Retail Partners and landlords

• Tertiary educated with at least 10 years of relevant management experience in high-end fashion, luxury industry, candidate with experience in working with retail partner would be preferred.
• Able to manage team remotely, regional experience will be appreciated.
• Result oriented and with hands-on store and operations management experience
• Solid interpersonal and communication skills
• Ability to drive performance and inspire growth in a fast-changing environment
• Customer-centric with good business acumen and solid analytical skills
• Very good planning and organization skills with attention to details and quality
• Excellent spoken and written English and Cantonese/Mandarin. French is a plus
• Hands-on computer knowledge of MS office
• Frequent travel

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