
Senior Manager - Infrastructure - Information Technology Services - Hong Kong
- Hong Kong
- Permanent
- Full-time
- Coordinate global IT infrastructure projects by collaborating subject matter experts in infrastructure and support teams to ensure optimal resource allocation, project prioritization and execution.
- Collaborate with Business units to understand their requirements and translate them into Infrastructure solutions that support business goals.
- Maintain and regularly update all IT infrastructure policies and procedures so they remain aligned with Global Deloitte and industry best practices, and regulatory stand.
- Collaborate closely with IT Operation Leader, to drive the implementation of best practices in IT operations and to ensure continuous improvement of operational processes through automation, monitoring, and analytics.
- Evaluate new technology trends and select appropriate infrastructure solutions to support business innovation and growth.
- Oversee the planning, execution, and delivery of critical infrastructure projects to ensure that projects are completed on time, on budget, and meet expectations.
- Ensure the security of IT infrastructure, comply with relevant laws and regulations, and implement effective risk management strategies.
- Optimize the cost through continuous evaluation of service contracts, vendor agreements, vendor performance, and resource allocation.
- Establish and maintain good relationships with key vendors to ensure service quality and cost-effectiveness.
- Understand business needs, provide high quality technical support and solutions, and enhance internal customer satisfaction.
- Report directly to the Chief Information Officer.
- Bachelor's degree in Computer Science, Information Technology or related field; Master's degree preferred.
- At least 10 years’ experience working within technology team in regulated industries, demonstrating deep familiarity with compliance-driven environments.
- Knowledgeable in managing hybrid environment (on-premises and cloud platform) across networking, server administration (Windows/Linux), virtualization, SQL database management, Active Directory/Entra ID design and operations, M365/Azure/AWS/Alibaba, datacentre operation and related domains.
- Comprehensive understanding of IT governance frameworks such as ITIL, ISO 27001 or equivalent standards, enabling effective policy development and audit readiness.
- Demonstrated people management abilities with a proven track record of guiding remote team towards shared goals through supportive leadership.
- Strong communication and interpersonal skills including teamwork, facilitation and negotiation.
- Excellent Project Management skills with proven experiences in managing IT infrastructure projects and met deliverables.
- Project Management Professional certification (PMP) or ITIL certification is preferred.
- Good command of both written and spoken English and Chinese, fluency in Putonghua is critical.
- We are the world's largest professional services firm that changes the world, we lead with purpose and shared values.
- We are the market leader with digital and innovative solutions , we create values for client through our multi-disciplinary services.
- We are recognized as Top Employer in China by the Top Employers Institute* for 14th consecutive years, and made the top 3 for the first time this year!
- We are certified as one of the ‘Best Workplaces™ in Greater China by Great Place to Work® in 2019
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