Assistant Business Operations Analyst

• Collaborate with the different team leaders from Policy Servicing team to gather and provide business requirements for projects or initiatives
• Provide support in projects and user acceptance test cases preparation and execution
• Support incident management activities, including incident identification, tracking, escalation, and resolution
• Perform other related duties and ad hoc tasks to support the operation of the department
• Conduct thorough analysis of the processes, identifying areas for improvement and efficiency gains
• Assist in the development and implementation of operational policies, procedures, and best practices

• Diploma holder or above required; fresh graduate will also be considered
• Strong problem-solving, interpersonal and communication skills
• Ability to work in a dynamic environment and be a fast learner
• Self-motivated, detail-oriented, and possess a positive mindset
• Proficient in both written and spoken in English & Chinese
• Basic proficiency in Microsoft office applications
• Relevant working experience or knowledge in AS400 would be considered an advance

AXA