Technical Account Manager (Managed Service)

• Build and maintain strong relationships with clients, serving as the primary contact for technical inquiries and escalations.
• Provide expert technical advice on managed services solutions, ensuring alignment with clients' business goals.
• Oversee the deployment and integration of managed services solutions, collaborating closely with clients and internal teams.
• Monitor client environments, analyze performance metrics, and identify opportunities for optimization.
• Troubleshoot technical issues, coordinate resolutions, and ensure timely resolution to meet service level agreements.
• Develop account strategies, identify growth opportunities, and work with sales teams to expand services within client accounts.
• Conduct training sessions for clients on new technologies, best practices, and system updates to enhance their understanding and use of managed services.
• Generate regular reports on service performance, key metrics, and client satisfaction, providing insights for continuous improvement.

• Build and maintain strong relationships with clients, serving as the primary contact for technical inquiries and escalations.
• Provide expert technical advice on managed services solutions, ensuring alignment with clients' business goals.
• Oversee the deployment and integration of managed services solutions, collaborating closely with clients and internal teams.
• Monitor client environments, analyze performance metrics, and identify opportunities for optimization.
• Troubleshoot technical issues, coordinate resolutions, and ensure timely resolution to meet service level agreements.
• Develop account strategies, identify growth opportunities, and work with sales teams to expand services within client accounts.
• Conduct training sessions for clients on new technologies, best practices, and system updates to enhance their understanding and use of managed services.
• Generate regular reports on service performance, key metrics, and client satisfaction, providing insights for continuous improvement.

Classy Wheeler