Senior IT Helpdesk Support

• Work in Large scale environment with 5 days’ work.
• Provide day to day monitoring, support, and administration to in-house users.
• Provide technical support service to all departments.
• Assist users for software or hardware troubleshooting and problems solving.
• Incident management.
• Report operation risk to Team Lead.
• Maintain and update knowledge base including but not limited to technical documents and procedures.
• Identify and resolve technical issues, provide root cause analysis of each incident.
• Utilize latest technology facilities available to optimize and improve existing operation procedures continuously.
• Ensure all the desktop computer systems are working properly.
• Online response user questions and assign the Tickets.

• Proven work experience as Desktop Support, Technical Support, or similar experience.
• 4 years hands-on experience with Windows/Mac environments.
• Working knowledge of office automation products and computer peripherals, like printers and scanners.
• Knowledge of network security practices, Email system, VPN, Bloomberg/Wind etc.
• Knowledge of popular operating systems, software. applications, and remote connection systems.
• Ability to solve complex hardware and software issues.
• Excellent problem-solving and multitasking skills.
• Customer-oriented attitude
• 2 Years’ relevant support experience in Financial industry is a plus.
• Good command of written and spoken Mandarin and English is a plus.
• Interested individuals can press apply now or email their updated resume to

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