Senior Customer Service Representative/ Customer Service Officer, Agency Service Centre
Manulife
- Hong Kong
- Permanent
- Full-time
辦公室辦公職位描述
The opportunity
- Provide routine face-to-face counter enquiry service to agents. Handle agent enquiries related to new application, claims and policy admin of group medical, group life, individual financial products and wealth management products.
- Handle agent email enquiries and new application checking of group life and group medical product.
- Provide effective solutions to agent inquiries/ complaints within a predefined time frame in a proactive and professional manner. Resolve complex cases and complaints arising from work.
- Support cashier payment checking and payment balancing when necessary.
- Support other daily administration duties when necessary.
- Ensure accuracy and compliance of all requests and assigned duties to be completed within the standard service time with good quality.
- Work at different locations of Agency Service Centre if needed.
- Cooperate with team members and others to achieve desired results and support business needs.
- Support ad-hoc tasks to achieve desired results of business needs.
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.
- Degree holder with 2+ year of customer service experience in insurance industry is preferred.
- HKDSE/HKCEE/HKALE/diploma qualification with customer service experience in insurance industry will also be considered.
- Excellent customer service, good communication and interpersonal skills
- Good command of English and Chinese, both spoken and written
- Fluency in Mandarin is an advantage.
- Good PC and typing skills including MS Word (English) and Excel
- Quick learner with strong analytical and problem-solving skills
- Mature, flexible, well-organized, responsible, self-initiative and able to work under pressure.
- Self-motivated and able to work independently.
- Well-organized and attentive to details.
- Passed IIQE 1,3 & 5 will be preferred.
- LOMA qualifications will be an advantage.
- Values-first culture
- We lead with our Values every day and bring them to life together.
- Boundless opportunity
- We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
- We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
- We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
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