About the roleWe are seeking a proactive IT Support Specialist to provide technical assistance to our Hong Kong office and occasionally support for regional teams (Malaysia, Singapore). This role is critical in ensuring smooth IT operations, resolving end-user issues, and maintaining network systems. You’ll be the primary IT point of contact in HK , working both independently and as part of a global IT team.What you'll be doingProvide first tier trouble shoot help desk support for hardware/software issues ( macOS, M365, MS Teams, OneDrive, SharePoint ) and implement appropriate solutionsTroubleshoot and manage ITSM & CRM system (Zoho)Install, configure, and maintain desktop computers, laptops, IP phone and IT equipmentsProvide guidance and training to users on the use of various IT systems and applicationsLiaise with third-party vendors and service providers to ensure seamless IT support and maintenanceAssist occasional IT requests from regional offices (Malaysia, Singapore)Assist in license renewals, system upgrades, and ad hoc IT projectsDocument solutions and escalate complex issues to global IT teamsWhat we're looking forMinimum 2 years of experience in an IT support or helpdesk role, previous working experiences in the IT, Telecommunications industry is a plusStrong technical knowledge and problem-solving skills with technical proficiency in Microsoft 365, macOS, Active Directory, and basic networkingExcellent problem-solving skills and interpersonal skills to effectively interact and explain tech to non-tech usersHands on experience in managing ITSM tools (ServiceNow/JIRA/MSP) and CRM systems (Sales force / Zoho CRM) would be a great advantageHigher Diploma or above in Information Technology, Computer Science, or related disciplines.Immediate available is highly preferred.What we offerAt Goip Aula Limited, we are committed to providing a supportive and rewarding work environment. As an IT Support, you can expect:Competitive salary and Comprehensive medical insurance coverageOpportunities for career advancement and professional developmentIf you're resourceful, self-driven with a proactive attitude plus having ability to work independently to deliver timely and effective IT support, we encourage you to apply now!All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.