Distribution Digital Support Officer

AXA

To build strong working relationship with distribution channels to achieve our objective
To provide exceptional customer service to our distribution channels in a timely and accurate manner
Drive and execute initiatives & projects to achieve the targets set on Emma by AXA for distribution channels e.g. training, campaign, contest, challenge etc.; including but not limited to:

Internal co-ordination on project delivery
External communications and alignment etc.
To establish regular 2-way communications with distribution channels, e.g. prepare agency bulletin, eDM, tutorial video etc.
Contribute to improving customer support by actively responding to queries and handling complaints
Proactive in providing feedbacks, drive and contribute to ongoing improvement on Emma by AXA
To support in end-to-end digital customer campaigns execution and creative initiatives in order to engage our customers

Qualifications

High diploma or above, with minimum of 1-3 years solid work experience in the area of digital engagement and support to distribution channel, preferably gained in the insurance / digital banking sector
Experienced in working with insurance agency and/or EB will be an advantage
Strong relationship building, customer service and presentation skills, with a problem-solving & can-do attitude
Detail-minded and demonstrate execution excellence in digital campaigns and projects
Able to work with various internal stakeholders and external vendors such as designers and copywriters
Experienced in driving and delivering projects related to distribution channels (e.g. agency)
Excellent written and verbal communications skills in both English, Cantonese & Mandarin
Patience and perseverance when handling difficult cases & complaints
Proactive and goal oriented, willingness to accept new challenge and tasks
Strong organisational skills with a key ability to prioritise and flex across a varied portfolio of work
Strong analytics and excel skills for digital performance reporting are a plus