AVP, Team Lead, Customer Services of Premier Service Unit, Trade Services Operations, Technology & Operations

• To lead Trade Customer Services of Premier Service Unit and Trade Services Counter.
• To handle customer services function (i.e. Trade counter and customer hotline) with people management role.
• Provide advice and guidance to staff members on daily operations and resolution of problems and exception.
• To screen application for compliance with terms and conditions as per approved credit conditions
• To perform escalation process and obtain approval from relevant stakeholder(s) if trade exception (which is deviated from approved credit conditions) is found.
• Suggest process improvement opportunity to Team / Section Manager when applicable.
• Co-operate with team members to achieve the tasks assigned by supervisor.
• Achieve the defined KPIs.

• ‘A’ Level or above; Degree or related Diploma preferred.
• Minimum 10 - 15 years experience in full set import and export trade operations (preferrable with trade customer services experience)
• Minimum 3- 5 years experience of managing a team
• Good written English and Chinese
• Good spoken English, Cantonese and Mandarin
• Capable to work effectively under pressure and tight deadline.
• Good skill in leadership and organization.
• Innovative and willing to accept new ideas and changes.
• In-depth trade operations experience and knowledge on trade related international rules, regulations and practices.
• In-dept knowledge on statutory rules and regulations.
• Strong sense of risk and fraud control.
• Basic PC skills are essential

DBS Bank