Manager, Collections Project and Governance

Standard Chartered

  • Kwun Tong, Hong Kong
  • Permanent
  • Full-time
  • 20 days ago
About Standard CharteredWe're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.Together we:
  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
JOB SUMMARYThe collection strategy and Governance team is a centre of excellence and is integral to the collection team in implementation of sustainable collections and recovery operations to deliver on operational and loss performance, productively, outstanding rationalization and controls.Be part of a team that continues to find ways to enhance of collections and recovery capability and the driving of optimization and efficiency. We endeavour to balance between technical capability and business understanding to identify opportunities and find solutions.RESPONSIBILITIESProject Management and Execution
  • Lead End-to-End Projects: Plan, execute, monitor collections projects.
  • Stakeholder Management: Collaborate effectively with cross-functional teams and senior stakeholders to ensure alignment, and drive project success.
  • Deliverables & Timelines: Proactively manage risks, issues, dependencies, and changes to ensure on-time, within-budget delivery.
  • Reporting & Communication: Provide clear, concise, and regular project status updates, risk assessments, and performance metrics to the Head of Collections and other stakeholders.
Governance
  • Strengthen Governance Frameworks: Develop, review, enhance, and maintain robust collections policies, procedures, standards, and controls documentation. Ensure alignment with Group standards and local regulations.
  • Compliance Oversight: Monitor regulatory requirements impacting collections. Ensure processes and projects adhere strictly to these requirements.
  • Risk Management: Identify, assess, and mitigate operational, compliance, conduct, and reputational risks within the collections function.
  • Audit & Assurance: Act as the primary point of contact for internal and external audits/examinations. Prepare documentation, coordinate responses, manage remediation plans for findings, and track closure.
Qualifications
  • Education Bachelor's degree in Business Administration, Finance, Economics, Risk Management, or a related field.
  • Training Advanced proficiency in MS Office Suite (Excel, PowerPoint, Word, Project/Visio).
  • Experience with collections systems and data visualization tools (e.g., Tableau, Power BI) is highly desirable.
  • Familiarity with SAS, SQL, or Python for data extraction/analysis is advantageous
  • Languages English
Role Specific Technical Competencies
  • Data Science & Analytics
  • Project Management
  • Risk Management
What we offerIn line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  • Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible working options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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