SENIOR CUSTOMER SERVICE EXECUTIVE – RESIDENTIAL

Sun Hung Kai Properties Ltd

  • Wan Chai, Hong Kong
  • Permanent
  • Full-time
  • 15 days ago
“Building Homes with Heart”Sun Hung Kai Properties Limited was publicly listed in 1972 and is now one of the largest property companies in Hong Kong with about 40,000 employees. Our core business is the development of properties for sale and investment. We also have complementary operations in property-related fields including hotels, property management, construction, insurance and mortgage services, as well as investments in telecommunications, information technology, infrastructure and other businesses.We put our long-standing belief of 'Building Homes with Heart' into practice, on the one hand by developing residences of the finest quality and offering first-class service to our customers, and also by contributing to the good of the community to make Hong Kong a better home for everyone.Requirements:
  • Bachelor's degree or above in hospitality management
  • 3 years' relevant experience, preferably in handling customers in luxurious residential / serviced apartment / hotel properties
  • Forward thinking and good interpersonal and communication skills
  • Passion to meet and work with people of different levels, and follow-through attitude
  • Good problem solving skills
  • Able to work independently and with colleagues as a team
  • Good experience in customer relationship building and management
  • High proficiency level in both written and spoken English, Cantonese & Putonghua
Responsibilities:
  • Provide quality customer service in various aspects including building and maintaining strong customer relations, collecting and recording customer profiles, understanding and anticipating customer needs and planning/organizing customer events
  • Contribute to different form of communication / customer service collaterals
  • Strengthen and upkeep customer relationship and records via CRM management
  • Collect customer feedback in order to continuously enhance service quality
Good remuneration and attractive fringe benefits will be offered to the successful applicant. Interested parties please apply with full resume, present and expected salary, available date by clicking "Apply Now".We are an equal opportunity employer and welcome applications from all qualified candidates. All personal data collected will be used for recruitment purpose only. Applicants not hearing from us within 3 months may consider their applications unsuccessful. All personal data collected will be destroyed within 24 months.

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