SENIOR CUSTOMER SERVICE EXECUTIVE – RESIDENTIAL
Sun Hung Kai Properties Ltd
- Wan Chai, Hong Kong
- Permanent
- Full-time
- Bachelor's degree or above in hospitality management
- 3 years' relevant experience, preferably in handling customers in luxurious residential / serviced apartment / hotel properties
- Forward thinking and good interpersonal and communication skills
- Passion to meet and work with people of different levels, and follow-through attitude
- Good problem solving skills
- Able to work independently and with colleagues as a team
- Good experience in customer relationship building and management
- High proficiency level in both written and spoken English, Cantonese & Putonghua
- Provide quality customer service in various aspects including building and maintaining strong customer relations, collecting and recording customer profiles, understanding and anticipating customer needs and planning/organizing customer events
- Contribute to different form of communication / customer service collaterals
- Strengthen and upkeep customer relationship and records via CRM management
- Collect customer feedback in order to continuously enhance service quality
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