Store Operations Coordinator
Burberry
- Hong Kong
- Permanent
- Full-time
Founded in 1856, our brand is underpinned by our founder’s passion for the outdoors. Thomas Burberry invented the innovative rain-ready fabric gabardine to protect explorers from the elements. In doing so, he created the foundation for the iconic Burberry trench coat, which remains core to the business even today.Guided by our history of exploration and our shared belief that ‘creativity open spaces’, our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities.As a values-driven brand, we are committed to creating the next generation of sustainable luxury and believe that diversity, equity and inclusion are essential to fulfilling our purpose. Fostering an inclusive culture where differences are valued and embraced enables us to be more creative, engaged and make a more meaningful contribution to the world around us.To discover more about our brand values, visit Burberryplc.comJOB PURPOSEThrough your passion for the brand and professionalism you will be responsible for effectively and efficiently managing all aspects of the store’s administration function.You will ensure that excellent service is provided to the store staff and effective communication is maintained with departments and external providers to the store.RESPONSIBILITIES
- Prepare points of sale ready for trading
- Process and report the daily banking from the previous business day to the store management team
- Manage the collection of cash bags with any external cash collection companies
- Run daily reports and conduct investigation when needed
- Perform daily safe checks and maintain change levels
- Administration including answering telephone calls, responding and liaising with customer service, stationary and supermarket orders, general administrative tasks
- Create, update and maintain in store employee records on a weekly basis e.g. employee absence records, tracking holiday’s, sickness & other absences
- Complete the correct paperwork and communicate effectively to ensure all contractual & personal changes are processed by HR in a timely manner
- Provide HR with complete and accurate documentation for new starters and leavers when needed
- Update on a weekly basis the store variance report, sent this report to payroll and ensure that monthly payroll deadlines are met
- Raise purchase orders when necessary
- Complete any other administrative tasks as required by the Store Management team including such tasks as staff roster
- Excellent organisational skills and meticulous attention to detail
- Excellent communication skills both verbal and in writing
- Ability to work well in a team
- Ability to work in a busy team environment
- Flexible and adaptable to the needs of the business
- Passion for customer service
- Previous management experience
- Previous administration experience
- Previous cash handling experience
- Previous experience with SAP desirable
- Excellent understanding of all programs on Microsoft Office
- Passion for technology and proven ability to embrace new technology
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