60K Shop Manager (Luxury Brand) #RCS

• Customer relations: greet arriving customers; understand customer needs, explain product characteristics to the customer, advice customers when purchasing, handle complaints.
• Carry out instructions regarding the collections and related characteristics, trends, workmanship and treatment of particular items and understand information regarding stock arrival, in particular timing and quantity.
• Attend periodic meetings with the management in order to exchange useful information for the achievement of increased sales efficiency.
• Create and maintain a constant relationship with the customer constantly checking level of customer satisfaction.
• Check and guarantee that the sales area is always in order by handling garment restocking.
• Take measurements of the articles to be finished off by the tailor (e.g. hems, small alterations etc.).
• Check suspended articles.
• Comply with all operating, brand management and security procedures of the store.

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