Customer Service Representative (Airport)

Global Exchange Hong Kong Limited

Hong Kong
Permanent
Full-time

Just now

Global Exchange is a leading company in the provision of foreign currency exchange services at world-class international airports, where we have acquired a high specialization as a result of over 28 years of experience and a branch network of over 325 outlets at 68 international airports in 25 countries across the 5 continents. Thanks to our customer-centric focus and our corporate culture based on achieving excellence in Customer Service, we get to successfully manage the currency exchange business improving significantly our operational results and boosting, at the same time, our growth and worldwide recognition. Today, we have an ambitious expansion plan in regions such as Europe, the Middle East, Africa and Asia Pacific.Responsibilities:

Manage significant amounts of cash in various currencies.
Drive sales leads and introduce products to customers.
Identify and evaluate customer needs to achieve satisfaction.
Provide accurate, valid and complete information by using the right methods/tools
Deal with client complaints, offer suitable answers and alternatives in a timely manner, and follow up to ensure resolution.
Adhere to communication protocols, rules, and regulations.
To meet individual and team goals, go above and beyond in interacting with customers.

Requirements:

Form 5 graduate or above with customer services working experience in relevant field, e.g. retail, hotel, catering or airline industry. Fresh graduates are welcome.
Good command of written and spoken English, Cantonese or Mandarin will be an advantage.
Good customer service skills along with effective interpersonal and communication skills.
Self-initiative, positive, commercial and good time management.
Immediately available will be an advantage.
Candidate with more experience can apply for the position of Team Leader.

Benefits:

Transportation Allowance
Attractive Monthly Bonus
13th Month Pay (Double Pay)
14 days Annual Leave
Fixed shift, Fixed day-off (avg 7-8 days)
On-the-job training
Good career growth
Group Medical

Interested parties please apply with full resume stating the current and expected salaries by clicking Apply Now.

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