Assistant Manager / Supervisor - VEA (5-day Work Week)
Tastings Group Limited
- Hong Kong
- Permanent
- Full-time
- For more information about us please visit our website at www.vea.hk
- https://www.instagram.com/vea_hk/?hl=zh-hk
- https://www.facebook.com/veahongkong/
- Operational Oversight: Assist the Restaurant Manager to ensure smooth daily operations of the restaurant, maintaining high standards of service, cleanliness, and ambiance.
- Team Leadership: Supervise, train, and motivate front-of-house staff to deliver exceptional guest experiences. Support staff development and performance evaluations.
- Guest Relations: Handle guest inquiries, feedback, and complaints with professionalism and discretion. Foster a welcoming and refined atmosphere.
- Service Excellence: Uphold fine dining service protocols, ensuring consistency in table settings, etiquette, and presentation.
- Reservation & Seating Management: Oversee reservation systems and coordinate seating arrangements to optimize flow and guest satisfaction.
- Inventory & Supplies: Monitor stock levels of service-related items (e.g., linens, glassware, menus) and coordinate with purchasing to ensure timely replenishment.
- Compliance & Safety: Ensure adherence to health, safety, and hygiene standards as well as company policies and local regulations.
- Minimum 2 years’ experience in the same role within a fine dining restaurant setting is required.
- Good Supervisory and leadership skills, and able to monitor all juniors and casual workers.
- Fluent in English, Cantonese, and Mandarin.
- Exceptional interpersonal skills and ability to build relationships and work within a team.
- Excellent judgment, problem solving and ability to handle complaints and comments.
- Hong Kong resident only.
- Immediate available is highly preferred.
- Annual leave - up to a maximum 18 days in total;
- 8 days off per month;
- No split shift, Sunday off;
- Sales incentive bonus;
- Medical Insurance;
- Paid Sick Leave;
- Wedding Leave;
- Birthday Leave;
- Compassionate Leave;
- Staff meal provided;
- On the job training.
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