Customer Service Specialist (R-16031)

Dun & Bradstreet

Kwun Tong, Hong Kong
Permanent
Full-time

1 month ago

Kwun Tong - Hong KongOperations /Employee: Full Time /On-siteWhy We Work at Dun & BradstreetDun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,500+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at .Provide customer service support by handling incoming service calls from business users of Commercial Credit Reference Agency (CCRA) to meet company service level requirements.Assist the manager from internal, work on ad hoc to scalable projects, and fulfill any compliance duties to ensure the standards set by the local authorities are met.Key Responsibilities:

Perform day-to-day business operation of commercial credit reference agency which work closely with banking/financial industry and SME clients;
Handle customer enquiries and related tasks in daily operational services including hotline, walk-in, correspondence services and user trainings;
Provide external customer support, maintenance, troubleshooting and may perform UAT on systems;
Provide end-to-end support to the team to improve the internal workflow workflow, such as presentations, documentations, meetings, etc., to get buy-ins from customers and the management.

Key Requirements:

University graduate in Business, Finance, IT or related disciplines;
2-5 years working experience in Customer Service for corporate customers. Experience in Banking or IT industry highly preferred;
Excellent skills in customer service and communication;
Preferable experience in presentations;
Skills & knowledge in setting up Excel formulae and Access are advantages;
Responsible, attentive to details, able to work independently to fulfill goals from start to finish;
Good command of both written and spoken English, Cantonese and Mandarin;
Candidate with more experience would be considered as Senior Customer Service Officer.

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