Deskside Support Engineer

Zung Fu Company Limited

  • Hong Kong
  • Permanent
  • Full-time
  • 10 days ago
Responsibilities:
  • Provide frontline support for desktop-related issues, including hardware, software, and network troubleshooting.
  • Assist users with the installation, configuration, and maintenance of desktop systems and applications.
  • Respond to and resolve user inquiries and technical issues in a timely and efficient manner.
  • Support and troubleshoot audio and video conferencing meetings.
  • Collaborate with other IT team members to ensure the smooth operation of desktop environments.
  • Document and track support requests and resolutions using our ticketing system.
  • Stay up-to-date with the latest industry trends and technologies to provide the best support possible.
Qualifications:
  • Higher Diploma or above in IT-related disciplines.
  • At least 3+ years of work experience in user desktop support service.
  • Strong knowledge of desktop operating systems (Windows, macOS, Linux) and common desktop applications.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
Working Location: Chai WanCompetitive remuneration package including 5-day work week will be offered to the right candidates. Interested parties please click the below "APPLY NOW" button.Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies.All information received will be kept in strict confidence and only for employment-related purposes.Zung Fu is an equal opportunity employer. We are committed to creating a diverse and inclusive environment and do not discriminate on the grounds of gender, race, disability, family status, sexual orientation or any other legally protected factors.Zung Fu is also dedicated to treat each other fairly, impartially and with respect at all times.Please let us know if you need a special accommodation or disability support service arrangement during the recruitment process at any time.All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

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