Manager, Property Technology Operations, Global

Carlyle & Co.

  • Hong Kong
  • Permanent
  • Full-time
  • 18 days ago
OUR PURPOSE AND CULTUREWe are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.THE TEAMYou will join the Global Information Technology team at Rosewood Hotel Group, a dynamic and forward-thinking function that supports the technology needs of our properties worldwide. Reporting to senior leadership, this role partners closely with hotel IT teams, corporate stakeholders, and external vendors to ensure operational excellence and innovation across all property technology platforms.YOUR ROLEAs the Global Property Technology Operations Lead, you will be responsible for overseeing and continuously improving technology operations across all Rosewood properties. You will play a critical role in ensuring system stability, security, and performance, while leading strategic initiatives such as new hotel openings and major technology projects. Your leadership will help shape the guest experience and operational efficiency through seamless technology integration and support.HOW YOU’LL MAKE THE PLACE
  • Act as the central point of contact for all property technology operations globally.
  • Provide oversight and direct support to property IT teams, ensuring secure and stable systems.
  • Manage escalations including outages, incidents, and vendor disputes.
  • Lead technology activities for new hotel openings, transitions, and renovations.
  • Monitor service performance and drive continuous improvement initiatives.
  • Review and enhance SOPs, playbooks, and operational standards.
  • Partner with cross-functional teams to support technology-driven business initiatives.
  • Mentor and develop Property IT talent, supporting recruitment and succession planning.
COULD THIS BE YOU?
  • You bring 10+ years of progressive experience in hotel IT operations and project management, with at least 3–5 years in a regional or managerial role.
  • You have deep knowledge of hospitality systems such as PMS, POS, Sales & Catering, and infrastructure.
  • You thrive in complex, multi-property environments and excel at managing competing priorities.
  • You’re a confident communicator who builds strong relationships with stakeholders at all levels.
  • You lead with integrity and a service-oriented mindset, even in high-pressure situations.
  • You’re passionate about mentoring others and fostering a collaborative, high-performance culture.
  • You’re fluent in English and comfortable working across diverse cultural and geographic contexts.
  • You stay ahead of industry trends and bring innovative thinking to technology transformation initiatives.
OUR COMMITMENT TO YOUAt Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.

Carlyle & Co.