Deskside Support Engineer

Atos

Hong Kong
Permanent
Full-time

16 days ago

PRINCIPAL DUTIES AND RESPONSIBILITES:

Provide on-site technical support for PCs (software and hardware), voice equipment & mobile device (Smartphone and Tablet)
Physically set up computers and software system installation
Perform basic hardware moves and changes
Record and manage all incidents and requests in ticket-tracking system
Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
Develop and update new and existing process
Proactively inform management of trends, significant problems and expected delays
Provide other IT-related support as required by the business
Documentation of products support and processes
Update and manage inventory on new incoming hardware orders
Communicate with vendors for incoming hardware orders and repairs

EXPERIENCE:

1 to 5 years of IT support experience
Solid understanding of PC hardware/peripherals
Exposure of mobile OS such as Apple iOS and Google Android
Good working knowledge and IT experience supporting Microsoft Windows configuration, desktop administration, Microsoft Office suite
Basic understanding of network and server-side infrastructure
Experience in delivering superior customer service experience

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