Executive Housekeeper

• Caring - energizes and show our care
• Commitment - pledge to service with actions ensuring the effect
• Communication - active listening with proactive responses
• Create Impression - an impression with a smile will last forever
• Engaging - interacting with customer to improve relationship
• Innovative - thinking outside the box to improve shills and products
• Passion - loving your job that create self-fulfillment
• Responsibility - taking the action in exceeding customer expectations
• Service Attitude - a learned behavior to make things right from beginning
• Teamwork - together we shall be more efficient and productive

• Control and direct the Housekeeping Department, planning and organizing operations to most effectively achieve and maintain the established standards of cleanliness in guestrooms, public and employee areas.
• Supervise and control the costs and usage of cleaning supplies, guest supply and chemical.
• Co-ordinate and oversee all daily housekeeping functions.
• Lead a team to maintain the landscape
• Establish and maintain standards and procedures for cleaning. Initiate new procedures to increase efficiency of labour and product use.
• Maintain proper training for all new and existing staff.
• Co-ordinate closely with Engineering Department for necessary maintenance or re-furbishing programs of guest rooms and public areas.
• Assure proper communication within department by conducting regular meeting with all personnel.
• Work closely with Front Office in relating to status of room.
• Pay utmost attention to guests’ needs.
• Prepare departmental expenditure budget for coming year and negotiate the year contract with vendor (if any) for management approval.
• To arrange quarterly pest control with Contractor for all F & B outlets, guest rooms, public area etc.
• To be prepared for additional responsibilities which may be assigned whenever necessary.

• A degree or diploma holder in Hospitality Management preferred
• Over 10 years working experience in Housekeeping Departments with at least 5 years in management level
• Mature, Aggressive and totally reliable
• Able to communicate with all levels of staff; work independently and handle affairs diplomatically
• Good command of both spoken and written English and Chinese. Putonghua is a plus

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