IT Specialist (Windows Infrastructure)

• Provide support and maintenance for infrastructure systems, including cloud and on-premises services. (VMs, Corporate email, MS M365 services, storage solutions, and backups…)
• Provide assistance to frontline support staff as 2nd tier support when necessary.
• Responsible for system administration, optimization and troubleshooting of IT infrastructure including but not limited to AD/AAD, Microsoft Azure, SQL, Windows Servers (Hyper-V and VMWare) and storage.
• Manage systems backup and monitoring to ensure IT infrastructure availability, accessibility, and security.
• Review and update infrastructure documentation and diagrams, maintaining accurate inventory records.
• Manage projects by coordinating with both external vendors and internal parties.
• Prepare and maintain up-to-date technical documentation.
• Provide 24/7 on-call production support on a rotational basis and ad hoc non-office hours support when necessary.

• Bachelor’s degree in Computer Science, Information Technology or relevant disciplines.
• 6 to 8 years of solid IT support experience in sizeable organizations, with professional certifications such as MCSE, ITIL, or Cloud (Azure, AWS & etc.) is an advantage.
• Strong proficiency with Microsoft Windows and Azure Cloud platform, Hyper-V, AD/AAD, M365 (including MS Teams, SharePoint, OneDrive, etc.)
• Experience in SQL Server and backup solutions (Veeam) is preferred.
• Self-motivated team player with excellent interpersonal, analytical and problem-solving abilities.
• Customer-focused with strong communication and interpersonal skills.
• Able to complete the projects and tasks independently and provide progress updates to manager.
• Willingness to learn and assume additional responsibilities assigned by line manager.
• Proficient in both written and spoken English and Chinese.
• Potential candidate with less experience will be also considered as Windows System Administrator.

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