Customer Service Representative
Asia Tree Preservation, Ltd.
- Sha Tin, Hong Kong
- Permanent
- Full-time
- Answering Phones and Managing Primary Email Accounts: Provide prompt and courteous responses to client inquiries, ensuring outstanding customer service in both Cantonese and English.
- Primarily Business to Business (B2B) client services as our clients are generally schools, housing estates, government departments, universities, and other properties where trees are located.
- Handling Client Inquiries: Address client questions and concerns regarding services, project details, and requests with accuracy and professionalism.
- Timely Responses: Ensure timely responses to client inquiries to maintain high levels of customer satisfaction.
- Coordinate between our team of professionals and our clients to ensure smooth and clear communication and services.
- Supplies and Stationery Management: Monitor office supplies inventory and order necessary items to maintain a well-stocked and efficient workspace.
- Document Organization: Organize and maintain physical and digital documents, facilitating easy access for the team.
- Coordinate communication between clients and the operations team, ensuring seamless information flow.
- Assist in adjusting schedules when necessary, facilitating smooth coordination between clients and the operations team.
- Client Feedback: Gather and relay client feedback to the relevant teams, contributing to ongoing service improvements.
- Issue Resolution: Address client complaints or issues promptly, ensuring timely resolution and client satisfaction.
- CRM Management: Maintain accurate client records in the CRM software, enhancing data accuracy and organization.
- Previous customer service experience preferred.
- Strong verbal and written communication skills in Cantonese and English.
- Detail-oriented with excellent organizational skills.
- Proficient in Microsoft Office applications.
- Ability to multitask and prioritize effectively.
- Team player with a positive attitude.
- 5 day work week
- Double Pay (13 month salary)
- Health insurance coverage.
- Paid time off and holidays.
- Professional growth opportunities within a fast-growing company.
- Collaborative and positive work environment.
- Access to training and resources.