Senior Customer Service Representative
Manulife
- Hong Kong
- Permanent
- Full-time
- 2+ years of customer service experience preferred but not a must
- Preferably worked previously in a call centre/service centre environment
- Experience in Individual Financial Products or MPF, group life and medical insurance, financial and wealth management products preferred
- Excellent telephone manner with good interpersonal skills
- Mature and pleasant personality
- Self-motivated and able to work independently
- Excellent service attitude and able to follow through on commitments to customers
- Adherence to quality standards
- Fast and accurate typing skills (over 45 wpm) and PC literate in Word/Excel
- Good communication skills in English and Chinese, both written and spoken
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