guest relations officer | member club, hospitality, retail
Randstad
- Hong Kong
- Permanent
- Full-time
The business has complementary operations in property-related fields including hotels, property management, serviced apartments, etc. The company is looking for a Guest Relations Officer to join their team. about the team.
- Report to the Manager
- Fast-paced and dynamic environment
- Discretionary year-end bonus
- Maintain a prominent presence and be readily available during service hours to ensure seamless operations and guarantee member satisfaction, with the goal of elevating the overall experience.
- Foster and nurture robust connections, actively encouraging members to return and meticulously documenting their profiles and preferences.
- Take an active role in promoting products and services, with a focus on upselling and enhancing sales performance across a diverse range of offerings like tea, beverages, wine, and art pieces.
- Offer extensive administrative assistance, encompassing procurement tasks, overseeing general operations, and other related responsibilities to ensure streamlined and efficient management.
- Bachelor degree holder or above.
- Minimum 1 year of solid experience in luxury retail brands, hospitality, or member/ private clubs.
- Command proficiency in both English and Chinese (Cantonese and Mandarin).
- Similar opportunities: https://www.randstad.com.hk/jobs/q-miyako/
- All active marketing hirings: https://www.randstad.com.hk/jobs/s-marketing-digital-p r/