Project Officer (Customer Service Management)

China Mobile Hong Kong 中國移動香港

Kwai Hing, Hong Kong
Permanent
Full-time

19 days ago

Passionate about network, mobile and tele-communication?
Excited to connecting people together through pioneering technologies?
Dedicated to expanding your full potential in the ever-changing and rapidly-growing market?
CMHK is definitely the right place for you.CHINA MOBILE HONG KONG COMPANY LIMITED ("CMHK") is the wholly-owned subsidiary of China Mobile Limited (HKEx: 941) (NYSE: CHL), which ranks 62nd on the Fortune Global 500.
Our company strives to offer superior service experience and to become the preferable digital partner for customers. We are preserving an environment with trust, responsibility and caring. At CMHK, we commit to maximizing people’s potential and paving the way toward success for every striver. We are now inviting high caliber professional to join us.Division: Customer Service CentreIn this position, you will:

Coordinate with other departments in any logistics issues arose from policy, product and service launch or update.
Conduct the system UAT Test and Production Test before service and product launch.
Assist to collect feedback from customers and customer service frontlines for closed loop improvement.
Carry out sales planning and promote sales activities of the Customer Service Division.
Act as focal point of Customer Service Division in service improvement projects or customer satisfaction enhancement projects.
Engage in service culture promotion, including service story writing, short video production, promotion planning, etc.
To conduct benchmark and data analysis for system automation and service enhancement projects.
Assist project-based program and ad hoc tasks handling.

To be successful in this position, you should meet the following requirements:

Degree holder in any discipline or above
At least 2 years’ relevant customer service experience preferably in telecom industry
Good interpersonal communication skills and able to work under pressure
Detailed minded, strong planning and organization skills. Tactful and customer-oriented, with positive attitude and pleasant personality.
Good command of spoken & written English & Chinese

When you work:

5 days work
8 hours/day

What you enjoy:

Discretionary Performance bonus
Life insurance
Medical insurance
Education subsidies
Birthday gift
Marriage leave
Birthday leave
Staff discount

CMHK is committed to be an equal opportunity employer. We offer exceptional benefits package and the opportunity to work in a challenging environment. Personal data provided by applicants will be treated strictly in accordance with our personal data policy and for recruitment purposes only.Interested parties please send the resume with current and expected salary to [email redacted, apply via Company website]

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