Public Relations Officer/ Marketing - Community (Up to $32k/mth)

Chandler Macleod

  • Yau Tsim Mong District, Hong Kong
  • $25,000 per month
  • Contract
  • Full-time
  • 18 hours ago
Our client is looking for a skilled Public Relations Officer to manage the day-to-day operations of an interactive customer community for a leading bank. This community provides Mainland customers with an online platform to exchange their banking experiences in HK and co-create banking journeys with the bank to best meet the needs of Mainland customers. It also promotes customer advocacy through word-of-mouth marketing.Responsibilties:
  • Reviewing posts and comments published in the community by members on a daily basis
  • Responding to customer posts and answering simple, unauthenticated inquiries
  • Staying alert to incidents and complaints and escalating them as appropriate
  • Sharing engaging posts related to banking topics that Mainland customers are interested
  • Compiling a monthly newsletter with a member activity dashboard
  • Creating engagement activities to maintain member interest and participation
  • The candidate may be required to work specific hours on weekends and public holidays based on business needs.
Requirements:
  • University degree holder
  • 3 - 5 years experience in banking or social media content management
  • Excellent communication skills in both verbal (Putonghua & Cantonese) and written Chinese (simplified & traditional ) and English
  • Have good understanding of social media trends and popular culture of Mainland China, with a good sense of humor

Chandler Macleod