Audio Visual Technician
Kinly
- Hong Kong
- Permanent
- Full-time
- Video/audio conference setup and support. Best efforts should be made to ensure all sites are connected on time and receiving/transmitting good audio/video.
- Supports internal and external events. Assists or coordinates the provision of support for internal and external high priority events
- Assist with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify.
- Ensure all multi-media/presentation rooms are maintained in good working order.
- AV equipment setup and support.
- Presentation/multi-media meeting room support, including duration support.
- Assist with support for multi-media broadcasting.
- Quick response to emergency/ad-hoc requests.
- Assist where possible with IT related enquiries during supports. Escalate issues if required.
- Arrange equipment loans and hire to meet client specification.
- Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure.
- Carries out Return Material Authorization (RMA) procedures with suppliers for any faulty equipment
- Ensure that all faults are reported in the correct way and in a timely manner.
- Proactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly.
- Assist with first- and second-line fault repairs.
- Carry out all power down/up when required, usually involving out-of-hours overtime commitments.
- Follow-up on issues reported to aid resolution.
- Advise clients on best practice.
- Provide feedback on communication issues and service improvements.
- Focus on service/operational issues for review.
- Assist with training of new starters and freelancers.
- Build and maintain client relationships.
- Be flexible and assist the team in all areas of the development.
- Manual handling tasks will be required when necessary for moving equipment.
- Maintaining a good working relationship with global AV/VC/TP counterparts.
- Attend meetings with global AV teams to discuss service and operations issues.