Customer Service Officer - Top FI Firm

Michael Page

  • Central, Hong Kong
  • Permanent
  • Full-time
  • 17 hours ago
Our client is one of the top FI firms and they are looking for a Customer Service Officer to join the contact centre team to handle inbound and outbound calls for the members and employers for a range of pension scheme related enquiries, complains, administration/ general enquires. The candidate should have at least 1+ year of working experience in customer service/ call centre within FI/ banking industry, preferably with knowledge in ORSO/ MPF.Client DetailsOur client is one of the global leading financial institutions that provides pension and market services solutions. They are looking for a Customer Service Officer to join the contact centre team to handle inbound and outbound calls/ emails for the members and employers for a range of pension scheme related enquiries, complains, administration or general enquires. The team aims to meet and exceed the expectations for Customer Service with accurate, appropriate and timely responses.Description
  • Responsible for providing excellent customer service via inbound and outbound calls/ emails as first point of contact for its members and employers for a range of pension scheme related enquiries/ complains/ administration/ general enquires
  • Provide efficient and effective query resolution by anticipating member needs and taking ownership for first call resolution
  • Demonstrate subject matter expertise on pensions schemes/processes/procedure in ORSO/ MPF
  • Engage in team meetings to discuss and share ideas and celebrate achievement of team goals
  • Work with supervisor to improve personal capability, and increase skills via delegated responsibilities/projects
Profile
  • Higher Diploma/ Bachelor's degree in relevant discipline
  • At least 1-2 years of working experience in customer service/ call centre service/ complain calls within FI/ banking industry
  • Strong knowledge in pension funds (ORSO/ MPF)
  • Strong customer service skills with a member experience focus
  • Ability to work under pressure and maintain set target levels
  • Highly proficient in MS Office
  • Strong interpersonal skills and strong communication skills in Cantonese and English
Job Offer
  • International and dynamic working environment
  • Challenging and stimulating job tasks
  • Competitive packages and benefits
  • Medical benefits
  • 18 days AL
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Esther Liu on +852 3602 2485.

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