Key Responsibilities:Lead the team to manage and develop technical and servicing strategies on Marine claimsEstablish service standards and implement measurement systems to monitor performance against such standards to ensure the service quality of the team on delivering high standard of technical and professional service to internal and external customersImplement strategies and utilize digital tools to streamline the claims process and workflows in order to provide extraordinary service and customer journeys to our clientsEnsure prompt and accurate processing of claims and making sensible claims decision by the team, act as a point of referral on large or complex claimsImplement robust fraud, waste and abuse detection measures to minimize losses due to fraudulent or abuse claimsParticipate in marketing activities to support new business initiatives from claims perspectivesPrepare monthly statistical and analytical claims reports in a timely mannerMonitor and conduct assessment of the performance of service providersBuild a service competence team by providing sufficient coaching and training to subordinatesRequirement:Degree holder, preferably in Risk Management or related disciplinesOver 10 years of experience in marine claims managementStrong exposure in Marine and Commercial InsuranceSolid knowledge in trading practice and maritime lawProficient in digital tools and software in claims processing would be an advantageExcellent leadership, communication, analytical, problem-solving, decision making and stakeholder management skillsCustomer- centric, self-motivated, detail-minded with strong business acumen and market senseExcellent command of written and spoken English and ChineseInterested parties please send full resume with expected and current salary by clicking the "Quick Apply" button below. You may visit our company website www.msig.com.hk for more background information.Personal data collected will be used for recruitment purpose only and all applications will be treated in strict confidential. Unsuccessful applications will be destroyed after 12 months.About MSIG Insurance Hong Kong (Limited)Headquartered in Japan, MSIG is a long-established global insurer with 14,000 dedicated employees. We are a non-life insurer with the largest insurance network in Asia, operating through an international framework of over 40 countries and regions. Our affiliation with Hong Kong alone stretches back over 150 years.We go above and beyond the call of duty in every aspect of our operation, and we are taking this mandate to develop our people into world class insurance professionals of the highest calibre. Today, we are inviting applications from talented individuals who share our passion for excellence. The opportunity is here for you to excel yourself and expand your potential to the best of your limit.All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.