Senior Programme Manager - Hang Seng Bank (HK)

HSBC

  • Central, Hong Kong
  • Permanent
  • Full-time
  • 2 days ago
Job descriptionSome careers have more impact than others.If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.Commercial Banking - CMB Chief Operating Officer's OfficeHang Seng's Commercial Banking (CMB) business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.We are currently seeking a high caliber professional to join our team as Senior Programme Manager.Principal responsibilitiesLead a team of Project Managers/ Assistant Project Managers to provide project management and consultancy services on project/ system implementation, workflow design, and process re-engineering in Commercial Banking businessAct as the Programme Lead of Commercial Banking projects in Hong Kong and other markets in Asia.Evaluate current processes from front-to-back to identify inefficiencies and opportunities for simplification, ensuring streamlined operations and enhanced productivity.Develop and execute a strategic roadmap for simplification initiatives, incorporating dimensions such as process, policy, people, and technology reinforcement to drive effective change.Collaborate closely with various teams and functions to ensure the successful execution of initiatives, fostering a cooperative environment and achieving shared goals.Establish Key Performance Indicators (KPIs) and Objectives & Key Results (OKRs) as appropriate to measure the success of initiatives, ensuring accountability and continuous improvement.Keep abreast on latest technology/ best practices in banking industry and cross-border opportunities and deliver changes to current processes with efficiency and cost improvementFoster a highly engaged team for the delivery of projects that meet/ exceed business targetsRequirements
  • University graduate in related disciplines or other relevant qualifications
  • Proven project management experience in financial institutions, preferably with knowledge in commercial banking businesses and operations
  • Solid background and previous experience in process re-engineering knowledge, ideally both methodology and tooling.
  • Ability to overcome challenges, create innovative solutions and work in an agile environment.
  • Excellent analytical, problem-solving, and communication skills.
  • Proficiency in both English, Cantonese. Fluency in Mandarin is a plus.
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.
  • Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage
You'll achieve more when you join Hang Seng Bank Limited.Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.Issued by Hang Seng Bank Limited

HSBC